Domestic Shipping Policy
We make every effort to process your order within 2-5 working days from the day it is placed. In case your order is delayed for any reason, we will contact you to inform you of the same.
Once the order is shipped it normally takes 1-3 working days for delivery in major metro cities. For other locations however, the delivery may take a few extra days. For certain remote geographies the time for delivery may even exceed 5 days. Products above 5 Kg might be shipped using surface mode and can take upto 15 days for delivery.
We are not responsible for any delay caused by unforeseen time lags by courier companies in delivering the parcels to customers, or if the customer is not available at time of delivery
International Shipping Policy
5T FITTINGS International Shipping Policy
1. General Information
Thank you for choosing 5T FITTINGS. We are delighted to offer international shipping to our customers around the world. Please read our international shipping policy carefully to understand the terms and conditions that apply to your order.
2. Shipping Destinations
We ship to most countries across the globe. However, certain restrictions may apply based on the destination country’s regulations and shipping carrier capabilities. If you have any questions about specific shipping destinations, please contact our customer service team.
3. Shipping Methods
We provide multiple shipping methods to cater to your needs:
Standard Shipping: 10-20 business days.
Express Shipping: 5-10 business days.
Priority Shipping: 2-5 business days.
Shipping times may vary depending on the destination and customs processing.
4. Shipping Costs
Shipping costs are calculated based on the weight of the package, the shipping method selected, and the destination country. The total shipping cost will be displayed at checkout.
5. Customs, Duties, and Taxes
Your order may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer. We recommend contacting your local customs office for more information on these charges.
6. Order Processing Time
Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.
7. Tracking Your Order
We provide tracking information for all international shipments. You can track your order using the tracking number provided in your shipping confirmation email. Please note that tracking information may take some time to update.
8. Shipping Restrictions
Certain products may be restricted from being shipped to specific destinations due to local laws and regulations. If an item in your order cannot be shipped internationally, you will be notified, and alternative options will be provided.
9. Lost or Damaged Packages
While we take every precaution to ensure your order arrives safely, we are not responsible for lost or damaged packages during transit. If your package is lost or damaged, please contact the shipping carrier directly to file a claim. We will assist you in this process to the best of our ability.
10. Contact Us
If you have any questions or concerns about our international shipping policy, please contact our customer service team at info@5tfittings.com or +91-9700404404. We are here to help!